Hampton Inn Minneapolis/Shakopee

From check in to check out the process was seamless. The staff was so incredibly sweet, the facility immaculate, the breakfast absolutely scrumptious, and the room so comfortable. I had the best giggle when we got to our room & the TV has a welcome message with my name on it. It was a super fun little touch that made me feel valued. I had to ask a question about a charge to understand (completely valid and nothing done by the hotel) and the gentleman explained it so quick & easy without making me feel dumb. There was no bad interaction with anyone here. Everyone was so incredibly sweet. We will stay here again & again when we head down to the casino.

The front desk staff, both check-in and check-out, were helpful, friendly, and welcoming. There was some confusion during my check-in (I reserved my room using Booking.com), and the employee (I should have gotten his name!) made sure to resolve the issue, telling me what he was doing as he was doing it so I wasn't in the dark (Booking.com had my name entered incorrectly and so my reservation was not readily accessible). He really has an excellent temperament for his job!!

Nice rooms, very clean, they are remodeling but it looked great, not sure why they're wasting the money on remodeling. The continental Breakfast was great, everyone found something to eat. Staff was friendly.

The breakfast area was clean and easily accessible. The dry goods were good and the egg omelets were good. Coffee had great flavor and there were many creamer and sweetener choices.

Friendly personnel. Quiet room even though I was close to ice maker. Good and varied breakfast. Problem with final billing got corrected in no time. Construction going on; refurbishing the rooms. But not a hindrance.